NOW OFFERING GEL MANICURES -
NOW OFFERING GEL MANICURES -
Policies
We want every visit to Backstage Beauty Studio to feel easy, comfortable, and enjoyable. Our policies help us protect your appointment time, provide consistent service, and keep the studio safe for everyone.
Payment
We accept:
Cash, Credit & debit cards, & Contactless payment. We do not accept Venmo, Cash App, PayPal, checks, or other payment methods not listed above. Please be prepared to complete payment at the time of your appointment.
If payment is not received at checkout:
A 10.00 dollar inconvenience fee will be added. An invoice must be paid within 24 hours. Unpaid balances may be reported as theft of services.
Booking
INTAKE
All required forms must be completed before your appointment.
PRE-CARE
Please arrive with a clean face/area being serviced unless otherwise instructed.
A valid credit card must be kept on file to secure your appointment. A 50% booking fee is required for services over $200.
SECURE YOUR BOOKING
A valid credit card must be kept on file to secure your appointment. A 50% booking fee is required for services over $200.
Guests
GUESTS & CHILDREN
To maintain a comfortable and professional environment, we ask that you arrive alone for your appointment.Children and additional guests are not permitted during services. If you arrive with a child or a guest who cannot remain in the lobby unattended, your appointment may need to be rescheduled and applicable cancellation fees may apply.
Cancellations
RESCHEDULING
We understand that plans change. We simply ask for at least 24 hours' notice whenever you need to cancel or reschedule.You may cancel or reschedule by: Text, Phone, Email, & the appointment link provided in your appointment confirmation email. Appointments changed with less than 24 hours' notice are subject to a 50% cancellation fee.
TARDINESS
We allow a 5-minute grace period. Arriving more than 5 minutes late may require your service to be shortened, modified, or rescheduled depending on the service and our schedule and are subject to cancellation fees.
NO-SHOWS
A no-show occurs when you do not arrive for your appointment, or do not contact us within 5 minutes of your scheduled appointment time. No-shows are subject to A 50% cancellation fee, and Loss of any non-refundable booking fee. A second no-show may result in the inability to book future appointments.
Services
NAIL SERVICES
Our nail services are designed to provide beautiful, long-lasting results while protecting the health and integrity of your natural nails.
NAIL FIX GUARANTEE
We stand behind our work! If a nail chips, lifts, or breaks within 7 days of your appointment, we offer complimentary repairs on up to 3 nails. The complimentary fix applies to the original service and is intended to correct service-related issues—not normal wear, accidents, picking, biting, or damage caused after leaving the studio.Please contact us as soon as you notice an issue so we can schedule your repair.
The Nail Fix Guarantee Does Not Apply To:
Polish or products supplied by the client, Damage caused by picking, biting, peeling, or intentionally removing product, Damage caused by trauma, accidents, or misuse, Nails that have been altered or repaired by another nail technician, Foreign fills or enhancements originally performed by another nail technician, Product lifting or damage resulting from incompatible products underneath our service, or Issues reported after the 7-day guarantee period.
FOREIGN FILLS
We are happy to evaluate existing nail enhancements before determining whether a fill is appropriate. Because we cannot guarantee the application, products, preparation, or condition of another technician's work, our nail fix guarantee does not apply to foreign fills or services performed over another artist's work. In some cases, removal and a fresh set may be recommended to achieve the best result.
NAIL ART & CUSTOM REQUESTS
Custom nail art, specialty finishes, charms, 3D art, and other upgrades may require additional time and cost. Please communicate your desired design when booking whenever possible so we can reserve enough time for your service. If a design requires significantly more time than the appointment booked, we may need to simplify the design or reschedule it for a longer appointment.
CLEANLINESS & SAFETY
For everyone's safety, please let us know before your appointment if you have: An open wound, active infection, or contagious condition in the area being serviced, Significant irritation or inflammation, Any condition that may affect the service, We reserve the right to decline or modify a service when performing it may be unsafe or inappropriate.